App Terms and Cancellation Policy

These terms apply to bookings made through the Booking Tours Android app and booking-tours.com. By booking you agree to them.

Who you are booking with

Booking-Tours (trading as Booking Tours), Eilat, Israel. Tour operator in operation since 2008.
Email: [email protected]
Phone / WhatsApp: +972 8 633 8361
Website: booking-tours.com

[Company legal name, registration number and registered address to be added by Booking-Tours.]

What you are buying

Guided day tours, multi-day packages, transfers and related travel services operated by us or by our licensed local partners. Prices are shown in US dollars. Payment is taken on booking-tours.com through our payment providers. The app itself sells no digital goods or subscriptions.

Cancellation policy

Some tours show a different policy on their page; the policy shown at checkout applies. Refunds are issued to the original payment method within 5 business days of approval.

If we cancel or materially change a tour

You choose one of: an alternative date or tour, a credit valid for 12 months, or a full refund.

Border crossings and visas

For tours to Jordan or Egypt you need a valid passport (6 months validity) and must meet entry requirements. Border fees and visas are listed on each tour page. If entry is refused because of your documents, committed costs are non-refundable; we will propose alternatives where possible.

Pickup and no-show

Be ready at the pickup point at the time in your voucher. Drivers wait up to 10 minutes and we log pickup attempts. A missed pickup counts as a no-show.

Your account

You can delete your account at any time from the app (Account, Delete account) or at booking-tours.com/delete-account. See our Privacy Policy for how we handle your data.

Complaints

Write to [email protected]. We reply within 2 business days. For help using the app, see Booking Tours app support.